Effective Date: October 25, 2026
Last Updated: October 25, 2026
1. Introduction
Windborne Solutions (“Windborne,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website at https://windborne.solutions, contact us, submit an enquiry, or otherwise interact with our website and services.
Windborne Solutions provides Shopify design and development, UI/UX design, conversion rate optimization, website development, search engine optimization, and related digital services.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent as required.
2. Information We Collect
We may collect the following categories of information.
2.1 Information You Provide Directly
When you submit a contact form, request a consultation, enquire about our services, or communicate with us, we may collect:
Full name
Email address
Phone number and WhatsApp number
Company or brand name
Website URL
Service requirements and project details
Budget, timeline, and other information you voluntarily provide
Information contained in messages, emails, or other communications you send us
Please avoid submitting sensitive personal information through our general enquiry forms unless it is necessary and we have an appropriate basis to process it.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on the technologies and services enabled on the website. This may include:
IP address
Browser type and version
Device type and operating system
Pages visited and interactions with website content
Referring website or traffic source
Approximate geographic location derived from your IP address
Date, time, and duration of your visit
Website performance, error, and diagnostic information
We may use cookies, analytics tools, and similar technologies to collect this information, subject to applicable consent requirements.
2.3 Information from Third Parties
We may receive information from third-party platforms or service providers when you interact with our advertisements, visit our website through a marketing campaign, or communicate with us through an external platform.
Depending on the tools we use, this may include campaign attribution information, engagement data, and business contact information.
We process such information in accordance with applicable law and the relevant third party’s terms and privacy practices.
3. How We Use Your Information
We may use the information we collect to:
Respond to enquiries and consultation requests.
Understand your business requirements and recommend relevant services.
Prepare proposals, estimates, quotations, and project plans.
Communicate with you regarding potential or ongoing projects.
Deliver, maintain, and improve our services.
Operate, maintain, secure, and troubleshoot our website.
Understand website traffic, user behaviour, and campaign performance.
Improve our marketing, advertising, and business development activities.
Send relevant business updates or marketing communications where permitted by law.
Prevent spam, fraud, unauthorised access, and other misuse.
Comply with legal, regulatory, accounting, and contractual obligations.
Establish, exercise, or defend legal claims where necessary.
We do not use personal information for purposes incompatible with the purposes described in this Policy unless permitted by applicable law.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following, depending on the circumstances:
Your consent.
Steps taken at your request before entering into a contract.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests in operating, securing, and improving our business, provided those interests do not override your applicable rights.
Where we rely on consent, you may withdraw it as permitted by applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, understand visitor behaviour, measure marketing performance, and improve the user experience.
Depending on the technologies enabled, these may include:
Essential technologies: Used to maintain website functionality, security, and basic operations.
Analytics technologies: Used to understand how visitors interact with our website and identify opportunities for improvement.
Marketing technologies: Used to measure advertising performance, understand campaign interactions, and support relevant advertising where enabled and legally permitted.
Third-party providers may also place or access cookies and similar technologies through their services.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings and, where available, our website’s cookie preferences tool. Disabling certain cookies may affect website functionality.
6. Sharing and Disclosure of Information
We do not sell your personal information to third parties for money.
We may share information in the following circumstances:
6.1 Service Providers
We may share information with trusted providers that help us operate our business, including:
Website hosting and infrastructure providers
Email and business communication platforms
Customer relationship management systems
Website analytics and performance tools
Advertising and marketing platforms
Scheduling and form-processing services
Security, backup, and technical support providers
These providers may process information on our behalf under appropriate contractual or other safeguards, as applicable.
6.2 Business Partners and Project Collaborators
Where necessary to deliver a project or service, we may share relevant information with contractors, developers, designers, consultants, or other collaborators, subject to appropriate confidentiality and data protection obligations.
6.3 Legal and Regulatory Requirements
We may disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requests, or enforceable government requirements, or to protect our legal rights and the safety of our users or business.
6.4 Business Transfers
If Windborne Solutions undergoes a merger, restructuring, acquisition, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
7. International Data Transfers
Windborne may work with clients and service providers located in different countries.
As a result, your information may be processed or stored outside your country of residence, depending on the service providers we use and the nature of our business relationship.
Where applicable law requires safeguards for international transfers, we will take appropriate steps to comply with those requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, managing business relationships, delivering services, maintaining records, resolving disputes, and meeting legal obligations.
The retention period depends on the nature of the information, the purpose for which it was collected, applicable legal requirements, and whether the information remains necessary.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law.
9. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the internet may be subject to risks beyond our reasonable control.
If a personal data breach occurs, we will take the steps required by applicable law, including any applicable notification obligations.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing activities.
Request a copy of certain information in a portable format, where applicable.
Opt out of marketing communications.
Raise a complaint with the relevant data protection authority, where applicable.
To exercise an applicable right, contact us using the details provided in this Policy.
We may need to verify your identity before processing certain requests. We will respond within the period required by applicable law.
Some information may need to be retained where we have a lawful basis or legal obligation to do so.
11. Marketing Communications
We may send business-related communications, service updates, or marketing messages where permitted by law.
You can opt out of promotional emails by using the unsubscribe mechanism included in the message, where available, or by contacting us directly.
Opting out of promotional communications will not necessarily prevent us from sending essential messages relating to an existing project, contractual relationship, or legal obligation.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, applications, or services.
These third parties operate independently and may collect information in accordance with their own privacy policies.
Windborne does not control third-party privacy practices and is not responsible for their policies or content.
We encourage you to review the privacy policies of any third-party services you choose to use.
13. Children’s Privacy
Our website and services are intended for businesses, professionals, and individuals capable of entering into relevant business relationships.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
14. Privacy of Client Information
Information shared with Windborne in connection with a client project may be subject to additional contractual terms, confidentiality obligations, or a separate data processing agreement.
Where we process personal information on behalf of a client, the applicable client agreement and data protection requirements may govern our responsibilities.
Clients remain responsible for ensuring that information they provide to us has been collected and shared lawfully and that they have the necessary rights or permissions to do so.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal obligations, or services.
The revised version will be published on this page with an updated effective date or last-updated date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the handling of your information, please contact us:
Windborne Solutions
Email: connect@windborne.solutions
Phone: +91 97996 62835
Website: https://windborne.solutions
For privacy-related requests, please include “Privacy Request” in the subject line of your email so we can identify your request appropriately.